Webshop
FAQ

a new chapter for greengate

Dear GreenGate customers,

Our webshop is now closed

After careful consideration, we decided to close the GreenGate webshop and instead focus fully on our core strengths: creating beautiful designs, inspiring moments worth sharing, and continuing to support and grow the GreenGate community together with our valued retailers worldwide.

While the webshop has closed, the GreenGate journey continues. We remain dedicated to creating collections that bring warmth, personality, and everyday joy into the home, while strengthening our collaboration with the many retailers and webshops who represent GreenGate globally.

We would like to sincerely thank all of you who have supported GreenGate through the years. Your loyalty and love for our collections have meant so much to us.

If you have questions regarding gift cards, previous webshop orders, returns, or pending deliveries, please see the FAQ below or contact us at online@greengatehome.com, and we will do our best to assist you.

Thank you for being part of the GreenGate journey and for sharing so many special moments with us.

GreenGate Webshop FAQ

• Is the GreenGate webshop still open?
  No, the GreenGate webshop is now closed.

• Can I still place an order on the GreenGate webshop?
  No, it is no longer possible to place orders directly through the GreenGate webshop.

• Will I still be able to buy GreenGate products?
  Yes. GreenGate products will continue to be available through selected retailers and webshops around the world.
  You can use our Store Locator to find your nearest GreenGate retailer or an online retailer.

• What happens to my existing order?
  All confirmed webshop orders are being processed and shipped as normal.
  If you have questions about an existing order or delivery, please contact us at online@greengatehome.com

• What happens to my gift card?
  If you still have a GreenGate gift card or remaining gift card balance, please contact our support team at
  online@greengatehome.com and we will do our best to assist you.

• Can I still return products?
  If you need help with a return from a previous webshop order, please contact customer support at online@greengatehome.com before sending anything back.

• Will customer service continue during the transition?
  Yes. Customer service will continue during the transition period.
  For support or questions regarding gift cards, previous orders, returns, or deliveries, please contact us at online@greengatehome.com

• Will GreenGate continue as a brand?
  Yes. GreenGate will continue, and we remain dedicated to developing the brand, creating new collections, and improving the GreenGate experience in the future.

• What about the GreenGate community?
  We remain dedicated to continuing and expanding the GreenGate community and inspiring moments worth sharing together with customers and retailers worldwide.